[root@lft1joebloggs01 Base]# commvault restart
Failed enabling commvault.Instance001.service to Systemd.
Stopping Commvault services for Instance001 ...
[root@joebloggs01 Base]#
I get the above when trying to start or restart the Simpana services on a Linux server. This is causing an issue with both the backup and software updates as the communication has been lost between Commserve and client.
Best answer by Mike Struening
Sharing case resolution:
Customer downloaded a new tar file, give permissions with chmod 777, and install was successful
+22Hey
I looked up the error in our database (and saw your case, which I noted) and there are only a few I can see.
Sharing the details on how one was fixed (note that it’s a direct copy and paste):
>> Tried changing ownership to root for cvpkgrm in base directory but still the command did not work
>> Noticed in .gxsetup log for cvpkgrm : 'cannot access /opt/.gxsetup: No such file or directory '
>> Tried manually renaming commvault directories in /opt and /etc/ but gave "Read-only file system" errorz.
>> Renamed commvault log directories:
/var/log/.gxsetup
/var/log/commvault
Next actions:
Please work with your OS team and rename below directories and do a fresh install and let us know if you face any challenges.
/etc/CommVaultRegistry
/opt/commvault
+22Sharing case resolution:
Customer downloaded a new tar file, give permissions with chmod 777, and install was successful
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