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Question

Failed to get array info


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  • Bit
  • 7 replies

hello guys,, 
i’ve problem when try to run intellisnap backup to Hitachi storage,, the error seems like this below : 
 

 

fyi, i’ve already configure the storage on array management.. but the erroe messages, tell failed to get array info.. 
 

maybe some has experience about it and know how to solve the issues

 

4 replies

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Hello @Tyo 

 

I have had a look at some older cases with this error and they go all over the place but there is a chance there is an entry in the CSDB that is stuck and a script provided by Dev is required to clean it up.

if you could raise a support ticket they will be able to do the testing and confirm if this is the issue you are hitting.

 

Kind regards

Albert Williams


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  • Author
  • Bit
  • 7 replies
  • August 5, 2024

Helo @Albert Williams 

since this is development environment, any chance to do clean it without raise support ticket ? 

 

Kind Regards

Tyo


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Hello @Tyo 

The script requires an Auth code to run and they are provided by Dev, sorry.

 

Kind regards. 

Albert Williams


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  • Byte
  • 3 replies
  • September 19, 2024

@Tyo I’m struggling with the same issue, just wondering if it got resolved with Support as @Albert Williams recommended?
Thanks for the help guys
Regards
Ivan


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