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Failed to mount media with barcode

  • January 28, 2024
  • 4 replies
  • 284 views
A
Apprentice
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Hello 

I received this message in the event viewer : 

Do you have any ides to solve this issue ?

Thank you!

Best answer by Chris Hollis

@ariel_b 

If you have access to the support portal website (support.commvault.com), login then access this article:

https://support.commvault.com/Article/Details/64369


If the logs show the same failures in the symptoms section, then attempt the solution steps:

 

Solution:

Disable the built in sd card reader or cdrom (when applicable) in the BIOS/UEFI (preferable as its harder for it to get enabled again accidently) or in windows device manager (not preferable as could be enabled again more easily)

If using a HP server also see https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00072259en_us

 

Regards,

Chris

    4 replies

    Chris Hollis
    Vaulter
    Forum|alt.badge.img+19
    • Chris HollisVaulter
    • Vaulter
    • Answer
    • January 29, 2024

    @ariel_b 

    If you have access to the support portal website (support.commvault.com), login then access this article:

    https://support.commvault.com/Article/Details/64369


    If the logs show the same failures in the symptoms section, then attempt the solution steps:

     

    Solution:

    Disable the built in sd card reader or cdrom (when applicable) in the BIOS/UEFI (preferable as its harder for it to get enabled again accidently) or in windows device manager (not preferable as could be enabled again more easily)

    If using a HP server also see https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00072259en_us

     

    Regards,

    Chris

    C
    Vaulter
    Forum|alt.badge.img+17

    Hello @ariel_b 

    Have there been any hardware changes with the library? Has anything been serviced or replaced?

     

    Thank you,
    Collin

    A
    Apprentice
    Forum|alt.badge.img+8
    • ariel_bApprentice
    • Author
    • January 30, 2024

    ​

    Hello @Chris Hollis 

     

    thanks for your answer, it is Tape library not sd card , do you have an idea how can I solve this issue?

    its library of HP LTO9 .

     

    @Collin Harper  There is no changes in the library .

     

     

     

    Thank you!

     

    ​

    C
    Vaulter
    Forum|alt.badge.img+17

    @ariel_b 

    Can you check the following:

    1. Verify you are using the Vendor Specific Drivers for drives and Medium Changer instead of generic drivers
    2. Check OS “Messages” log for any SCSI errors (log is found in /var/log)
    3. Check if the OS can see the drives and the Medium Changer with #cat /proc/scsi/scsi

      If the OS does see the drives:
    4. re-scan the SCSI bus with #rescan-scsi-bus.sh -a
    5. Open Expert Storage Configuration within the Java GUI and run a Device Detection
      Device Detection - https://documentation.commvault.com/2023e/expert/expert_storage_configuration_advanced.html#device-detection

     

    Thank you,
    Collin

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