Failed to mount media with barcode

@ariel_b 

If you have access to the support portal website (support.commvault.com), login then access this article:

https://support.commvault.com/Article/Details/64369

If the logs show the same failures in the symptoms section, then attempt the solution steps:

Solution:

Disable the built in sd card reader or cdrom (when applicable) in the BIOS/UEFI (preferable as its harder for it to get enabled again accidently) or in windows device manager (not preferable as could be enabled again more easily)

If using a HP server also see https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00072259en_us

Regards,

Chris

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Hello @Chris Hollis 

thanks for your answer, it is Tape library not sd card , do you have an idea how can I solve this issue?

its library of HP LTO9 .

@Collin Harper  There is no changes in the library .

Thank you!

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