Hi @JSmith
May be best to raise a support case to check this out as there may be a number of things that cause this.
Although a particular MSI was mentioned that appears to be the culprit, curious to know which MSI is causing it, as in previous cases we saw the common culprit was the "VCRedist_2010SP1_x64"
We were able to resolve this by manually downloading/installing “VCRedist_2010SP1” outside off Commvault from Microsoft
Once the MSI was installed, the Feature update was retried and was successful.
@Emils -
Thanks for the suggestion - sadly after repairing the installation of Visual Studio 2010 redistributable directly from Microsoft, the error persists - with the same error code - Error: Failed to update Web Server(WebServer) with error code 0x80091007.
I am working on getting access to Maintenance Advantage to submit a support ticket. Considering that I have a recent DR backup would it be worth re-installing Commvault on a fresh server and restoring from DR?
Hello @JSmith,
It would be an option to install the matching components on a new server and restoring the DR but Commvault Support would like to help prevent this kind of issue moving forward. You could also check setuptools.log and installtomcat.log to check for errors.