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First installation invalid connection to commcell console.

  • 23 July 2024
  • 3 replies
  • 37 views

Hi, I'm carrying out tests in a laboratory environment to prepare for the migration of our CommVault solution, currently in version 11.28 on-premise. The aim is to create a new Windows Server 2022 virtual machine in Azure Cloud and migrate our CommVault database to it. So I created a new Windows Server 2022 Datacenter machine and installed CommVault version 11.32, as I couldn't find version 11.28 available for download from the CommVault store. The installation went well, but I wasn't asked to create any new users or passwords, which I thought was unusual.

When I launch the CommCell console, I'm asked to enter a username or email address and a password. I've tried using the credentials for the local administrator account on the Windows machine, but I keep getting the following error message: "Invalid username/password. Please use valid credentials to log in."

I've tried several combinations of accounts with and without the WORKGROUP domain, but none have worked.

Can you help me resolve this login issue so I can continue with my migration tests?

Thank you in advance for your help.

 

 

Bonjour @Andry97 ,

This is our link for FR28 (2022e): 

https://cloud.commvault.com/webconsole/softwarestore/#!/130/655/23766

Now did you follow our instructions below:

https://documentation.commvault.com/2023e/expert/commserve_upgrade_with_hardware_refresh_overview.html

Best Regards,

Sebastien

 

 

Hi,

Thank you so much for your speed. I will try your instructions and get back to you as soon as I have any news.

 

Thank you,

Have a good day,

Hello,

Thank you very much for your assistance. It turns out that the issue was due to the wrong CommVault installation file I had initially used. I have now obtained the correct file and was able to get the prompt to enter the username and password during the installation. I was also able to log into the console with these credentials, which is perfect.

I will now proceed with migrating from the old CommVault to the new CommVault server (Windows Azure Edition virtual machine).

If I encounter any further issues during the migration, I will open a new topic in this forum.

Please see the attached screenshots.

Thanks again for your support.

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