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FREL disappeared from console list

  • April 4, 2022
  • 8 replies
  • 290 views
Gaetano
Novice
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Dear all,

we are running an 11.25 platform with a mix of Windows and Linux servers so we have installed two FREL to enable granular restore. Few days ago one of the FRELs just disappeared from the availability list, I mean it doesn’t appear anymore in the dedicated combo-box in the “Browse and Restore Options” dialog.

The Linux machine is regularly up and running.

Is there any way to recover it’s presence?

 

Thank you in advance for your help

Gaetano

Best answer by Marcel Geisen

Hey,

most of the time the disappear happens when linux installed in the background a new kernel, which get active after Reboot someday, when this Kernel version is not supportet for FREL it disappears in CV as FREL after Reboot. 

Supported Kernel you can check here:

https://documentation.commvault.com/11.24/expert/3515_block_level_backup_for_unix_system_requirements.html

 

Greets

Marcel

8 replies

O
Vaulter
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  • OrazanVaulter
  • Vaulter
  • April 4, 2022

Good morning.  Are you using a remote console or are you logged into the CommServe and viewing the Console there?

 

Gaetano
Novice
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  • GaetanoNovice
  • Author
  • Novice
  • April 4, 2022

Hi @Orazan ,

I am using a remote console, installed on my PC

 

 

Mike Struening
Vaulter
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@Gaetano , any chance someone changed the OS on the FREL or the server?

https://www.linkedin.com/in/michael-struening
Mike Struening
Vaulter
Forum|alt.badge.img+22

@Gaetano , following up to see if you have had any updates on this one.

Thanks!

https://www.linkedin.com/in/michael-struening
Gaetano
Novice
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  • GaetanoNovice
  • Author
  • Novice
  • May 18, 2022

Oh yes, sorry for the late update.

Actually the Commvault folder on the FREL, for some yet unknown reason, just disappeared. I had to reinstall everything from scratch. I really don’t know how it could have happened, if you have any clue it would be the welcome

MichaelCapon
Vaulter
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Hi @Gaetano,

I suspect this could have been caused by an OS upgrade or perhaps the software was uninstalled. (Most likely causes)

You could check the Admin Job history of the FREL Client to see if there were any recent Uninstall Jobs etc.

 

Best Regards,

Michael

Gaetano
Novice
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  • GaetanoNovice
  • Author
  • Novice
  • May 18, 2022

Hi @Gaetano,

I suspect this could have been caused by an OS upgrade or perhaps the software was uninstalled. (Most likely causes)

You could check the Admin Job history of the FREL Client to see if there were any recent Uninstall Jobs etc.

 

Best Regards,

Michael

Hi @MichaelCapon , thank you for the suggestion. I checked it already but there is no uninstallation event logged. OS update? Maybe, even if this machine should have been disconnected from the web, but on this I couldn’t swear.

 

Best regards

Gaetano

M
Novice
Forum|alt.badge.img+8

Hey,

most of the time the disappear happens when linux installed in the background a new kernel, which get active after Reboot someday, when this Kernel version is not supportet for FREL it disappears in CV as FREL after Reboot. 

Supported Kernel you can check here:

https://documentation.commvault.com/11.24/expert/3515_block_level_backup_for_unix_system_requirements.html

 

Greets

Marcel

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