HI @Elmahdi Achraf ,

Which Hypervisor and OS?

What is the error you are getting?

Best Regards,

Sebastien

We use Vmware as hypervisor and the vm os is windows.

The error is “Internal error during Pseudomount of Guest disks”

You’re very kind, Sebastien, but I’d simply reply that this user should probably call the Support to get fast and appropriate answer. 

It will take us time to understand the potential problem, with the limitations about security to not expose Achraf’s environment… 

@Elmahdi Achraf ,

You can check our Documentation and see if something would cause the issue:

https://documentation.commvault.com/2022e/expert/32296_live_browse_for_vmware.html

You can check Pseudomount.log on Media Agent/Virtual Server Agent.

Als make sure that the MA/VSA’s OS is higher than the VM’s OS.

Then log a case with Support and we will check for you.

Best Regards,

Sebastien