How do I get updates loaded in the Commvault software cache when internet connection is not available?

  • 30 December 2020
  • 1 reply

Userlevel 1
Badge +2

My CommServe is not on the internet but I need to update the software cache.


Best answer by Emils 31 December 2020, 00:31

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1 reply

Userlevel 4
Badge +11

Hi @blistwan 

Good question, let me explain how

In instances where the Commserver and or clients are unable to communicate to the internet, you may need to manually populate the software cache. 

You can acquire the software by either using the Resumable Download Manager, the Bootstrapper Direct Download from Maintenance Advantage, or by downloading the media kit from Cloud.  

Once the software is downloaded, you can use the “copy software” operation and point to this location to populate the cache. You go to push the installation and it fails stating the software cache is not valid or missing files.  

Please check out our documentation for further information 

If that answers your question, feel free to mark this post as the correct answer.

Thank you