+2I have never upgraded the Commvault version before, so I have a few questions I'd like to inquire about.
1.Can I upgrade from SP16 to SP32 directly, or should I stop at an intermediate version first?
2.Should I upgrade the HPK of SP16 to the latest version before upgrading the SP itself?
3.My Commvault SQL version is 2012. Should I upgrade SQL first, or will the SQL upgrade automatically when I upgrade the Commvault SP to a version that requires a newer SQL version?
Best answer by Javier
Being such an old installation I would do a Hardware Refresh into 2022E (11.28) first, ensuring Windows is also updated to your preference of 2019 or 2022 Server.
This should deploy SQL Server 2019 Standard with 11.28 - Leaving you on a much better position for a later upgrade into 11.36, which only supports SQL Server 2022
For now, once you have completed the Hardware Refresh into 11.28 - Just upgrade to 11.32
https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_overview.html
Worth noting that during the hardware refresh, you can provide the 11.16 CSDB and should be upgraded during the CSRecovery Operation (during this step = https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.html)
I would, if anything, make sure you install the latest MR for 11.16 - Which is MR250 before you attempt the operation.
+19Hi
If the CommServe server is at Service Pack 16, you must first update the CommServe server to Platform Release 2022E (11.28).
Documentation can be found here: https://documentation.commvault.com/2023e/expert/upgrading_commserve_computer.html
Also, What is the OS of the CommServe? Are you going to be upgrading the OS here also?
-It may be worth reviewing the machine meets the current requirements:
Hardware: https://documentation.commvault.com/2023e/expert/hardware_specifications_for_commserve_server.html
System: https://documentation.commvault.com/2023e/expert/commserve_server_system_requirements_windows.html
Best Regards,
Michael
+2My commvault use os windows server 2012r2. but i will upgade os windows server 2012r to 2019 before upgrade Service Pack.
Being such an old installation I would do a Hardware Refresh into 2022E (11.28) first, ensuring Windows is also updated to your preference of 2019 or 2022 Server.
This should deploy SQL Server 2019 Standard with 11.28 - Leaving you on a much better position for a later upgrade into 11.36, which only supports SQL Server 2022
For now, once you have completed the Hardware Refresh into 11.28 - Just upgrade to 11.32
https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_overview.html
Worth noting that during the hardware refresh, you can provide the 11.16 CSDB and should be upgraded during the CSRecovery Operation (during this step = https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.html)
I would, if anything, make sure you install the latest MR for 11.16 - Which is MR250 before you attempt the operation.
Hello could you help me pls?.
I’m trying to update from SP16 to 11.290, 1128, However, I’m getting some errors. it cannot be updated because I’m running version 16, and at this point I’m not sure what else could be causing the problem.
i would appreciate your help with this issue.
Regards,
Hello
I understand that the Commserver is currently running on SP16. Can you please clarify the below details?
OS of the Commserver-
You cannot upgrade to SP28 as it is deprecated. You can either upgrade to SP32, SP36 or SP40. I would suggest to go to SP40 as it is the most recent SP and has more advancements.
Please validate the system/hardware requirements of the Commserver before planning an upgrade.
Commserver system requirements
SP40- https://documentation.commvault.com/11.40/commcell-console/commserve_server_system_requirements_windows_02.html
SP36- https://documentation.commvault.com/2024e/commcell-console/commserve_server_system_requirements_windows.html
SP32- https://documentation.commvault.com/2023e/commcell-console/commserve_server_system_requirements_windows.html
Hardware requirements for CS(SP32)- https://documentation.commvault.com/2023e/commcell-console/hardware_specifications_for_commserve_server.html
Once the system/hardware requirements are validated and still if you encounter issues, open a support ticket with Commvault support.
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