How to Upgrade commvault v11 sp16 HPK55 to v11 sp32 

Hi @Veerasak,

If the CommServe server is at Service Pack 16, you must first update the CommServe server to Platform Release 2022E (11.28).

Documentation can be found here: https://documentation.commvault.com/2023e/expert/upgrading_commserve_computer.html

Also, What is the OS of the CommServe? Are you going to be upgrading the OS here also?

-It may be worth reviewing the machine meets the current requirements:

Hardware: https://documentation.commvault.com/2023e/expert/hardware_specifications_for_commserve_server.html
System: https://documentation.commvault.com/2023e/expert/commserve_server_system_requirements_windows.html

Best Regards,

Michael

My commvault use os windows server 2012r2. but i will upgade os windows server 2012r to 2019 before upgrade Service Pack.

Being such an old installation I would do a Hardware Refresh into 2022E (11.28) first, ensuring Windows is also updated to your preference of 2019 or 2022 Server.

This should deploy SQL Server 2019 Standard with 11.28 - Leaving you on a much better position for a later upgrade into 11.36, which only supports SQL Server 2022

For now, once you have completed the Hardware Refresh into 11.28 - Just upgrade to 11.32

https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_overview.html

Worth noting that during the hardware refresh, you can provide the 11.16 CSDB and should be upgraded during the CSRecovery Operation (during this step = https://documentation.commvault.com/2022e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.html)

I would, if anything, make sure you install the latest MR for 11.16 - Which is MR250 before you attempt the operation.

Hello could you help me pls?.

I’m trying to update from SP16 to 11.290, 1128, However, I’m getting some errors. it cannot be updated because I’m running version 16, and at this point I’m not sure what else could be causing the problem.

i would appreciate your help with this issue.

Regards,

Hello ​@borismontoya7 

I understand that the Commserver is currently running on SP16. Can you please clarify the below details?

OS of the Commserver- 
You cannot upgrade to SP28 as it is deprecated. You can either upgrade to SP32, SP36 or SP40. I would suggest to go to SP40 as it is the most recent SP and has more advancements.

Please validate the system/hardware requirements of the Commserver before planning an upgrade. 

Commserver system requirements

SP40- https://documentation.commvault.com/11.40/commcell-console/commserve_server_system_requirements_windows_02.html
SP36- https://documentation.commvault.com/2024e/commcell-console/commserve_server_system_requirements_windows.html
SP32- https://documentation.commvault.com/2023e/commcell-console/commserve_server_system_requirements_windows.html

Hardware requirements for CS(SP32)- https://documentation.commvault.com/2023e/commcell-console/hardware_specifications_for_commserve_server.html

Once the system/hardware requirements are validated and still if you encounter issues, open a support ticket with Commvault support.