Error Message: "Failed to connect to virtual machine host as user Failed to connect to virtual machine host as user from access node . Please ensure that the access node is able to communicate with the host and that the user account and password are correct.
Both the Physical server of Hyper -v and backup server are in the domain and the VM inside the hyper -v is in workgroup.
Hi SHUBHJ2004,
The error states that the user privileges have failed to connect to the Hyper-V host.
There’s 3 likely reasons for this.
1) The username or password is incorrect. This is less likely if it’s the same credentials used when setting up Hyper-V but a password change could cause this if it wasn’t updated in Commvault.
2) The account assigned to Hyper-V doesn’t have privileges to connect to Hyper-V
3) Hyper-V uses WMI to communicate to hosts, if there is an issue with WMI such as the services not running or a privilege issue, this can cause the issue too.
You can try some things such as logging onto a host as your Hyper-V user and running a WMI command such as (replace <GUID> with a VM GUID):
Get-WmiObject -Namespace "root\virtualization\v2" -Query "select * from Msvm_ComputerSystem Where Name = '<GUID>'"
Hopefully this helps
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