ibm i backup is going into pending at scan phase
Best answer by Arvind Satyanarayan Bingi
View originalibm i backup is going into pending at scan phase
Best answer by Arvind Satyanarayan Bingi
View originalproxy/access node and MA both are same.
we could successfully add ibmi client into client computers.
port 9401 is opened… initial auto installation on IBMi client is successfully completed by first backup trigger. But the backup is not clearing scan phase. Its throwing generic error saying please check the logs. Source is our MA
Yes.
608597 94955 11/18 09:28:54 31 CScanJob::Process(226) - Error=0xECCC003E:{CScanJob::Process(209)/Failed to run scan job; terminating, ScanJob=ScanJob/FileSystem/FileSystemUnix} + {CScanJobProxyClient::Run(511)/Failed to accept connection from a client host 'XXXXX:0'} + {Proxy::acceptClientProcessConnection(305)} + {ClProxySrvConnection::acceptClient(296)/ErrNo.62.(Timer expired)-no connection request received from the client}
608597 94955 11/18 09:28:54 31 CScanJobProxyClient::Cleanup(618) - Cleaning up Backup results
2173 16 11/23 08:08:18 ### setProcessOptions(137) - [ ] isCreateDataArea[1]
2173 16 11/23 08:08:18 ### setProcessOptions(143) - [ ] Creating Data Area. cmd[ CRTDTAARA DTAARA(QTEMP/QANENOCS) TYPE(*CHAR) LEN(1) ]
2173 16 11/23 08:08:18 ### main(145) - [ ] Using simpanaBaseDir [/Temp/CommVault]
2173 16 11/23 08:11:27 ### Client::connectProxy(60) - [ ] Failed to initialize socket to connect to proxy process. 0xECCC0D77:{ClProxyConnection::connectTo(215)/Failed to connect to server} + {CQiSocket::Connect(358)/ErrNo.3447.(A remote host did not respond within the timeout period.)}
2173 16 11/23 08:11:27 ### Client::connectProxy(70) - [ ] Failed to connect to proxy, proxyHost=x.x.x.x, proxyPort=XXX, status=1
2173 16 11/23 08:11:27 ### ClientScan::doScan(1120) - [ ] Failed to connect to proxy, status=1
2173 16 11/23 08:11:27 ### ClientScan::doScan(1806) - [ ] No connection with proxy
2173 16 11/23 08:11:27 ### main(192) - [ ] Failed to do scan, status=1
2173 16 11/23 08:11:27 ### main(203) - [ ] Failed, proxyHost=x.x.x.x, proxyPort=XXX, status=1
Hello Arvind,
Its difficult to give you an exact answer around this issue with only the above logs. These looks to be a connection issue so setting up a one-way firewall between the two servers could help in this case but i would recommend raising a case to support to perform a full level of troubleshooting.
Always happy to help!
Issue fixed after stopping firewall on proxy.
Thank you.
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