ibm i backup is going into pending at scan phase

proxy/access node and MA both are same.

we could successfully add ibmi client into client computers.

port 9401 is opened… initial auto installation on IBMi client is successfully completed by first backup trigger. But the backup is not clearing scan phase. Its throwing generic error saying please check the logs. Source is our MA

@Arvind Satyanarayan Bingi do you see any errors in the job or the scan logs?

Yes.

608597 94955 11/18 09:28:54 31  CScanJob::Process(226) - Error=0xECCC003E:{CScanJob::Process(209)/Failed to run scan job; terminating, ScanJob=ScanJob/FileSystem/FileSystemUnix} + {CScanJobProxyClient::Run(511)/Failed to accept connection from a client host 'XXXXX:0'} + {Proxy::acceptClientProcessConnection(305)} + {ClProxySrvConnection::acceptClient(296)/ErrNo.62.(Timer expired)-no connection request received from the client}

608597 94955 11/18 09:28:54 31  CScanJobProxyClient::Cleanup(618) - Cleaning up Backup results

2173 16  11/23 08:08:18 ### setProcessOptions(137) - [ ] isCreateDataArea[1]
2173 16  11/23 08:08:18 ### setProcessOptions(143) - [ ] Creating Data Area. cmd[ CRTDTAARA DTAARA(QTEMP/QANENOCS) TYPE(*CHAR) LEN(1) ]
2173 16  11/23 08:08:18 ### main(145) - [ ] Using simpanaBaseDir [/Temp/CommVault]
2173 16  11/23 08:11:27 ### Client::connectProxy(60) - [ ] Failed to initialize socket to connect to proxy process. 0xECCC0D77:{ClProxyConnection::connectTo(215)/Failed to connect to server} + {CQiSocket::Connect(358)/ErrNo.3447.(A remote host did not respond within the timeout period.)}
2173 16  11/23 08:11:27 ### Client::connectProxy(70) - [ ] Failed to connect to proxy, proxyHost=x.x.x.x, proxyPort=XXX, status=1
2173 16  11/23 08:11:27 ### ClientScan::doScan(1120) - [ ] Failed to connect to proxy, status=1
2173 16  11/23 08:11:27 ### ClientScan::doScan(1806) - [ ] No connection with proxy
2173 16  11/23 08:11:27 ### main(192) - [ ] Failed to do scan, status=1
2173 16  11/23 08:11:27 ### main(203) - [ ] Failed, proxyHost=x.x.x.x, proxyPort=XXX, status=1
 

Hello Arvind,

Its difficult to give you an exact answer around this issue with only the above logs. These looks to be a connection issue so setting up a one-way firewall between the two servers could help in this case but i would recommend raising a case to support to perform a full level of troubleshooting. 

https://documentation.commvault.com/2022e/essential/137839_setting_up_one_way_direct_connection_client_to_server_using_predefined_network_topology_client_type_is_servers.html

Always happy to help!