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Install fails and retried numerous time.  The error in the logs ‘D:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log’ is:

 

……...

1304 5456 02/22 10:08:29 ###      Error: Failed to unzip G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see to D:\Program Files\Commvault\ContentStore\\Temp\ExtractInstall_1304_1128. Error = -1
1304 5456 02/22 10:08:29 ###      Failed to unzip the binary archive file G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see into D:\Program Files\Commvault\ContentStore\\Temp\ExtractInstall_1304_1128. Please make sure that update is not corrupt and enough space is available in the operating system temporary directory.
1304 5456 02/22 10:08:29 ###      UpdateFilesAndRegistry failed. Error sFailed to unzip the binary archive file G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see into D:\Program Files\Commvault\ContentStore\\Temp\ExtractInstall_1304_1128. Please make sure that update is not corrupt and enough space is available in the operating system temporary directory.]. Starting rollback as return value is a504] in 10 seconds
1304 5456 02/22 10:08:29 ###      Failed to flush update progress registry aSOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateProgress]
1304 5456 02/22 10:08:29 ###      Flushed update registry SOFTWARE\CommVault Systems\Galaxy\Instance001\Updates]

…………..

any help appreciated.

Hey @Azza,

Looks like a failed download causing an extraction failure. Are you able to remove the cache and try re-download, or download a copy from cloud.commvault.com and run it manually?

Did downloading again or anything else work for you with this error?

Hello @gibby101 

If you are getting the same error after following the above POA, you could try to download the version of your choice you wanted to be updated in cache manually from cloud.commvault.com or ma.commvault.com, after extraction make sure to choose “install to a different computer” and selected your required packages post which run a copy job from commcell and browse to the location where you have created your own package above. Once copy is completed the new package you created above should reflect under \commvault\Base\SW location and it should show under Tools > Software Cache Configuration > Cache details. Now you can push the packages easily from commcell to other clients/media’s. 

Best,

Rajiv Singal

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