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Installation of commvault failed -->> failed to configure webserver

R
Byte
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I am trying to install and configure commvault on windows 2019 but it failed with error “Failed to configure webserver”

 

Error in logs:

5852  1     08/10 07:19:28 ### ### ### - User clicked [Try Again]
5852  5     08/10 07:19:28 ### ### ### - Adding network applications to firewall exclusion list.
5852  5     08/10 07:19:28 ### ### ### - Configuring File System Core ...
5852  5     08/10 07:19:28 ### ### ### - Configuring CommServe ...
5852  5     08/10 07:19:28 ### ### ### - Configuring WorkFlow Engine ...
5852  5     08/10 07:19:28 ### ### ### - Configuring MediaAgent ...
5852  5     08/10 07:19:28 ### ### ### - Configuring Storage Accelerator ...
5852  5     08/10 07:19:28 ### ### ### - Configuring Index Store ...
5852  5     08/10 07:19:28 ### ### ### - Configuring SharePoint  ...
5852  5     08/10 07:19:28 ### ### ### - Sharepoint not installed.
5852  5     08/10 07:19:28 ### ### ### - Configuring Exchange  ...
5852  5     08/10 07:19:28 ### ### ### - Configuring Web Server ...
5852  5     08/10 07:19:28 ### ### ### - Removed [GxTomcat] service
5852  5     08/10 07:19:28 ### ### ### - Tomcat port is set to 80
5852  5     08/10 07:20:24 ### ### ### - Warning: ["C:\Program Files\Commvault\ContentStore\Apache\Bin\WebConsoleService.bat" install Instance001 "Commvault"  2>&1 >> "C:\Program Files\Commvault\ContentStore\Log Files\InstallTomcat.log"] exit code 1 
5852  5     08/10 07:20:24 ### ### ### - Warning: Failed to install [GxTomcat] service
5852  5     08/10 07:20:24 ### ### ### - Error: Failed to install tomcat service please look at tomcat logs
5852  5     08/10 07:20:24 ### ### ### - Error: Failed to do local configuration for Web Server

Best answer by Rajiv

Hello @RandomCustomer 

I believe you are attempting to run commands like commvault status/simpana status on Windows machine? You can simply look out for Commvault process manager on Windows search bar > Services and you should be able to check each and every service status.  Commvault status/start/restart is something that we use in Linux platforms and for Windows, we have the Commvault process manager. 

Best,

Rajiv Singal

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9 replies

R
Byte
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Except the workflow engine service, all the other services are disabled.

N
Vaulter
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  • nishasVaulter
  • Vaulter
  • 37 replies
  • August 11, 2023

Hi @RandomCustomer ,

Could you please suggest how you are trying to perform the installation.

 

Locally or via push installation.

Few Things I would like to suggest here :

 

» can you perform local installation.

» can you create once “web’ folder inside the path “ Contentstore\log files and try the installation again.

A
1 person likes this
  • A
    Alexis
J
Vaulter
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  • JavierVaulter
  • Vaulter
  • 242 replies
  • August 11, 2023

HI @RandomCustomer ,

 

Services are disabled likely as the installation did not complete successfully.

 

Tomcall will require port 80 and 443, are those ports available in the server?

 

The best would be to open a new case with support, so we can have a look at the logs and understand why Tomcat failed to install

R
Byte
Forum|alt.badge.img+7

Hi All,

I was able to install commvault successfully but I cannot run commvault commands:

'commvault' is not recognized as an internal or external command,
operable program or batch file.

Do I need any other service to be started. Commvault GUI is working fine.

R
Byte
Forum|alt.badge.img+7

 

These are the services I see that are currently running.

J
Vaulter
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  • JavierVaulter
  • Vaulter
  • 242 replies
  • August 14, 2023

Hi @RandomCustomer ,

 

“but I cannot run commvault commands”, could you give more details of what you are trying to achieve please?

 

Which commands are you trying to run?

Rajiv
Vaulter
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  • RajivVaulter
  • Vaulter
  • 323 replies
  • Answer
  • August 14, 2023

Hello @RandomCustomer 

I believe you are attempting to run commands like commvault status/simpana status on Windows machine? You can simply look out for Commvault process manager on Windows search bar > Services and you should be able to check each and every service status.  Commvault status/start/restart is something that we use in Linux platforms and for Windows, we have the Commvault process manager. 

Best,

Rajiv Singal

R
Byte
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@Rajiv Thank you. That is where I was confused.

A
Byte
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  • Alexis
  • Byte
  • 11 replies
  • September 13, 2023
nishas wrote:

Hi @RandomCustomer ,

Could you please suggest how you are trying to perform the installation.

 

Locally or via push installation.

Few Things I would like to suggest here :

 

» can you perform local installation.

» can you create once “web’ folder inside the path “ Contentstore\log files and try the installation again.

Create “Web” folder inside \log files WORKS!

J
1 person likes this
  • J
    Javier

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