hello
We are experiencing an issue with the WebConsole on our Commvault environment following a failover.
Failover windows cs to linux cs
Environment
- Commvault version: 11.40.26
- CommServe OS: Linux
- WebConsole / Command Center hosted on: linux
Issue Description
- The WebConsole is not functioning correctly.
- Scheduled reports and SLA reports are failing.
- jobs are working without any issue.
Observed Behavior
- Access to Command Center (
/commandcenter) is working (HTTP 200). - Access to WebConsole (
/webconsole) returns HTTP 404 (Application Not Found). - Reports fail with the following error:
- "Failed to get the list of command centers"
- "There is no WebConsole available to proceed further"
Logs (relevant excerpts)
- scheduleReport.log:
- GetWebConsoleURLList() - There is no WebConsole available to proceed further
- JobManager.log:
- Failed to get the list of command centers for web server id [0]
- Apache logs:
- /commandcenter → 200
- /webconsole → 404
Actions Already Performed
- Verified that WebConsole and Command Center components are installed
- Restarted Commvault services
- Performed repair via cvpkgadd
- Verified Apache and WebServer services are running
- Confirmed WebConsole binaries are present on disk
Current Assessment
It appears that:
- Command Center is operational
- WebConsole (legacy UI) is not deployed or not registered properly
- No Web Server entry seems available from CommServe perspective (web server id = 0)
Request
Could you please assist with:
- Verifying the Web Server / WebConsole registration in the CommServe database
- Providing the correct procedure to redeploy or re-register the WebConsole
- Confirming if this behavior is expected after failover and if additional steps are required
Please let us know if additional logs or diagnostics are required.
