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Issues with Backup and restore

  • July 1, 2022
  • 2 replies
  • 1274 views
U
Novice
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Hello Community,

anyone has any reason why i experience this error when I try to initiate backup and it stops at 5% and doesn’t move.


Error Code: [23:4] Description: Read error on socket from MediaAgent. Source: commvlt-staging, Process: clRestore  

Best answer by Mike Struening

Thanks for the post, @uchenna kanu !

This error usually indicates a communication issue.

What do you see in clrestore.log?

Normally, a one way persistent firewall will solve this issue:

https://documentation.commvault.com/11.24/essential/104490_setting_up_one_way_direct_connection_server_to_client_using_predefined_network_topology.html

Let me know if that helps! 

U

2 replies

Mike Struening
Vaulter
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Thanks for the post, @uchenna kanu !

This error usually indicates a communication issue.

What do you see in clrestore.log?

Normally, a one way persistent firewall will solve this issue:

https://documentation.commvault.com/11.24/essential/104490_setting_up_one_way_direct_connection_server_to_client_using_predefined_network_topology.html

Let me know if that helps! 

https://www.linkedin.com/in/michael-struening
U
Onno van den Berg
Community All Star
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@uchenna kanu what version are you running? are you using network gateways? what agent are you using?

Funny thing is that you are mentioning that it happens while trying to backup while the error messages invokes the clRestore process. 

Error Code: [23:4] Description: Read error on socket from MediaAgent. Source: commvlt-staging, Process: clRestore  

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