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Java Console: Client OS Version

Userlevel 4

+13

Hello,

I have a question.
How reliable is the display of the OS Version and when does it get updated if a client would have an inplace upgrade of the OS?

BR

Henke

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Best answer by Henke 14 April 2023, 08:01

Userlevel 7

+23

Hey @Henke,

I believe it is only updated at time of install so wont update if the client undergoes an OS upgrade

A repair on the client should resolve that. Support might have a script to update it manually.

Userlevel 4

+13

Thank you @Damian Andre

Userlevel 6

+14

HI @Henke ,

Also, please review our Documentation for OS Upgrades:

Seamless Upgrade. For the CommServe, MediaAgent, Web Server, Workflow Engine, Virtual Server Agent, and Macintosh agents, it is not necessary to first uninstall the software. For other agents, you must uninstall the agent software, upgrade the operating system, and then re-install the agent software.
Full OS Replacement. This involves performing a clean install of a new version of the operating system, re-installing any application software, and then re-installing the CommServe, MediaAgent, Web Server, Workflow Engine and agent software if applicable.

Best Regards,

Sebastien

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