Question

Kubernetes Backup Failed : Error mounting snap volumes

  • 16 March 2023
  • 5 replies
  • 245 views

Badge +2

Hi 

I am unable to complete the backup job for Kubernetes.Getting error as unable to mount snap volumes.

I tried following the commvault community solution but was unable to rectify the error.

Looking forward for the Solution ASAP.

 

 

Here are some logs :

9388  1f84  03/15 21:00:10 1189 AppManager Found proxy clients on VSA subclient [42] with SP20 or higher service packs.
9388  1f84  03/15 21:00:11 1189 JobSvr Obj Combined dynamic priority for the job is [281479271677952]
9388  1f84  03/15 21:00:11 1189 Servant    [---- SCHEDULED BACKUP REQUEST ----], taskid [139] Clnt[longhorn-cvk01] AppType[Virtual Server][106] BkpSet[defaultBackupSet] SubClnt[volume-grp] BkpLevel[Incremental][2]
9388  2af4  03/15 21:00:11 1189 Scheduler  Starting jobs only on proxies with service pack SP20 or higher
9388  2af4  03/15 21:00:11 1189 AppManager Failed to unserialize vcenters Info XML: []
9388  1614  03/15 21:00:11 1189 Scheduler  Phase [2-Discover] (0,0) started on [WIN-63OL3L5JFPN] in [0] second(s) - vsdisc.exe -j 1189 -a 2:42 -t 1 -ref 0 -i 3 -d WIN-63OL3L5JFPN*Producitonserver*8400 -io 1  -jt 1189:2:1:0:32808  -numstreams 0  
9388  44d8  03/15 21:00:14 1189 Servant    Reg [Control] received. Client [Producitonserver] plattype = 1. Token [1189:2:1:0:32808]
9388  44d8  03/15 21:00:18 1189 Scheduler  Phase [Completed] message received from [WIN-63OL3L5JFPN] Module [vsdiscovery] Token [1189:2:1:0:32808] restartPhase [0]
9388  44d8  03/15 21:00:18 1189 Delay Msg  successfully deleteSavedJMJobUpdateMsgByJob
9388  44d8  03/15 21:00:18 1189 JobSvr Obj Phase [2-Discover] for Backup Job Completed. Backup will continue with phase [Backup].
9388  44d8  03/15 21:00:18 1189 ArchiveMgr JMArMgr::releaseAllJobStreams() Calling CvResourceManager::releaseJobStreams(jobType=1,appType=106,logicalRelease=true)
9388  2af4  03/15 21:00:25 1189 Scheduler  Starting jobs only on proxies with service pack SP20 or higher
9388  2af4  03/15 21:00:25 1189 AppManager Failed to unserialize vcenters Info XML: []
9388  68c   03/15 21:00:25 1189 Scheduler  Phase [4-Backup] (0,0) started on [WIN-63OL3L5JFPN] in [0] second(s) - vsbkp.exe -j 1189 -a 2:42 -t 1 -ref 0 -i 3 -d WIN-63OL3L5JFPN*Producitonserver*8400 -io 1  -jt 1189:4:1:0:32808  -idxma WIN-63OL3L5JFPN*Producitonserver*8400  -numstreams 1  
9388  44d8  03/15 21:00:29 1189 Servant    Reg [Control] received. Client [Producitonserver] plattype = 1. Token [1189:4:1:0:32808]
9388  8cc   03/15 21:00:30 1192 JobSvr Obj This is a pseudo job for VM client [15] for master job [1189].
9388  8cc   03/15 21:00:30 1192 JobSvr Obj Skipping license check for Pseudo Vm client [15].
9388  8cc   03/15 21:00:30 1192 JobSvr Obj Failed to get Media Agent client information
9388  8cc   03/15 21:00:30 1192 JobSvr Obj Set VSA Parent Job ID [1189]
9388  3224  03/15 21:00:34 1189 Servant    Reg [Non Control Monitor] received. Client [win-8jnorefjde0] plattype = 4. Token [1189:4:1:0:32808]
9388  3dd4  03/15 21:06:14 1189 Scheduler  Set pending cause [Error mounting snap volumes.]::Client [Producitonserver] Application [vsbkp] Message Id [1526726701] Error code [91:45] RCID [0] ReservationId [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
9388  3dd4  03/15 21:06:15 1189 Scheduler  Phase [Failed] message received from [WIN-63OL3L5JFPN] Module [vsbkp] Token [1189:4:1:0:32808] restartPhase [0]
9388  3dd4  03/15 21:06:15 1189 Delay Msg  successfully deleteSavedJMJobUpdateMsgByJob
9388  4668  03/15 21:06:15 1189 Operations Invalidate Incomplete Vm Pseudo Jobs.
9388  3dd4  03/15 21:06:15 1189 JobSvr Obj Phase [4-Backup] for Backup Job Failed. Backup will continue with phase [Backup].
9388  3dd4  03/15 21:06:15 1189 ArchiveMgr JMArMgr::releaseAllJobStreams() Calling CvResourceManager::releaseJobStreams(jobType=1,appType=106,logicalRelease=true)
9388  20a8  03/15 21:06:15 1189 Scheduler  Got message to set job state to 3 but the job is not running.
9388  39f0  03/15 21:06:36 1192 Database   DB Token [1192:4:2] doesn't match with the token [1192:4:1:0:32808] provided by client. Error :[The job token is for an older attempt than that of the job. AttemptNo in client token [1]. Current AttemptNo of job [2].]
 

 

Thanks

Aishwarya Upadhye


5 replies

Userlevel 6
Badge +14

Hi @Aishwarya Upadhye ,

Can you confirm the full Commvault version on the Commserve and Access Nodes please?

Best Regards,

Sebastien

Badge +2

Hi @Sebastien Merluzzi 

We are using Commvault version : 11.24.90 . MediaAgent :11.24.90. We are using the same VM for both the components.

Thanks,

Aishwarya Upadhye

Userlevel 6
Badge +14

@Aishwarya Upadhye 

This is pretty up to date.

Was this working before?

Are the others working as expected?

Can you check with Admin and increase quota from the team?

Can they also check that the namespace is not out of resources and if so ask that they try creating a pod with any resource values on the namespace?

Otherwise I would recommend to log a case with us and we will review on a session.

Best Regards,

Sebastien

Badge +2

Yes, It did worked for first time & then it is not working after that.

Yes, it worked for basic backup and recovery method before.

 

Though ,I would to like to log the case.Can you please guide me to do so?

Thanks,

Aishwarya Upadhye

Userlevel 6
Badge +14

You can check our website: https://ma.commvault.com/

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