Do we the vsbkp logs for this? also whether this has been escalated to customer support?

Tagging Amit

@amitkar 

Do we know customer is on which service pack also is there any escalation ticket for this issue?

If snapshot creation fails due to any reason then we were giving this JPR.

JPR issue fixed in P23 : https://updatecenter.commvault.com/Form.aspx?BuildID=1100080&FormID=116288

@TNO , I’ll defer to @amitkar who would know better, though adding in I found this error in various incidents with varying solutions.

If you have an open support case, please share the incident number so I can track it.

@Mike Struening  Thanks for tagging me. The error comes from us failing to mount / create a snapshot of the PVC. Like @rohit mentioned, the error reporting has been enhanced in recent FRs to have more K8s specific language.

@TNO do you have additional context from vsbkp.log?  We’ll need a few more lines of context to see what the exact failure was. Alternatively if you have already have a support ticket we can get more information via that.

@rohit We are running on version 11.22.22.

@amitkar Yes we have an incident opened for that - 210624-280. Haven’t got inputs from support yet.

Thanks, I’ll keep an eye on it!

Sharing the CMR Resolution:

kubernetes backup failing "Error mounting snap volumes"

Solution:

- Kubernetes backup failing due to Node does not have enough resources to get temporary pods created
- Once customer reduced the load for the specific worker node the job was able to run and complete without issues

- CMR has been created: 325875 -  Optimization logic to be o created from Commvalt side during the provisional resources needed