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when i tried kubernetes pods full restore ( include pvc ) .job always failed.

there is no log. jjust windows commserver  applications event.show IndexingService.exe crashed .

any idea

 

 

Version=1
EventType=APPCRASH
EventTime=133745940911373051
ReportType=2
Consent=1
UploadTime=133747858601068851
ReportStatus=100
ReportIdentifier=bd270889-ec28-42ac-a85a-c7a9261d264e
IntegratorReportIdentifier=04292e5c-4c3c-42a5-99f1-6640c109361e
Wow64Host=34404
NsAppName=IndexingService.exe
AppSessionGuid=000039a8-0000-000a-9447-d07e3929db01
TargetAppId=W:0006e3e734f8aa1cfbb1c596af676e4f9f8b00000904!0000bbc3d4ebb567f0e0651639d30cc263a155d89f62!IndexingService.exe
TargetAppVer=2023//07//28:21:09:54!3e533!IndexingService.exe

 

Hi @BillyBoo ,

Good day!

we may need to enable crash dump and look into vsrst.log & other logs to check on the cause

Check for AV exclusions for Cv process and paths| add if required

https://documentation.commvault.com/2022e/expert/8665_recommended_antivirus_exclusions_for_windows.html
https://documentation.commvault.com/2022e/expert/8569_descriptions_of_services.html

If issue persists after this please raise a support case to check this further

Regards
Sureshkumar S

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