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LInux One touch backup completing with errors

  • October 25, 2021
  • 8 replies
  • 2953 views
A
Novice

Can you pls help me, with the linux one touch backup which is ending with the below errors, after onboarding the server to Sphinx password manager..
 

 Error Code: [6:966]
Description: System state backup failed : [Error: execution of './cvcreateinitrd.sh initrd.img /var/log/commvault/Log_Files/bootcd.log /opt/commvault/iDataAgent/systemrecovery/bootimage Instance001' failed ]

Saving extra LD_LIBRARY_PATH variables []
Prefixing [/opt/commvault/Base64:/opt/commvault/Base] to extra LD_LIBRARY_PATH
               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2
               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2
Copying libs required for simpana but not packaged within [/opt/commvault/Base] from=[//tmp/cvlib_list] count=[0]
Failed to prepare list of required libraries for cv binaries. Refer to bootcd.log, sr_post_backup.log for details.

Best answer by Gowri Shankar

@Ashok Somasundaram,

Could you please verify the Linux and glibc if its part of the system requirements 

provide the output of cat /etc/*release, rpm -qa | grep -i glibc & df -h | grep -i tmp

Also Commvault service pack and hotfix pack level in use

 

 

8 replies

Mike Struening
Vaulter
Forum|alt.badge.img+22

Hi @Ashok Somasundaram , and welcome to our community!

Can you share the contents of the bootcd.log file and the sr_post_backup.log file for this timeframe/job ID?

That will help narrow down the cause.

Thank you!

 

https://www.linkedin.com/in/michael-struening
A
Novice

HI @Mike Struening , please find the attached log..

1 Attachments
Mike Struening
Vaulter
Forum|alt.badge.img+22

The bootcd.log shows the same logging you shared earlier.

The sr_post_backup.log shows this (repeated often):

srpostbackup_unified.sh: Sun Oct 24 22:25:04 BST 2021: Execfn: /opt/commvault/iDataAgent/systemrecovery/partinfo ptype /dev/mapper/mpatht
srpostbackup_unified.sh: Sun Oct 24 22:25:04 BST 2021: Warning: /opt/commvault/iDataAgent/systemrecovery/partinfo ptype /dev/mapper/mpatht failed!!
srpostbackup_unified.sh: Sun Oct 24 22:25:04 BST 2021: Execfn: getDeviceType /dev/mapper/mpatht

I am seeing this message in our incident database, though the causes and solutions are pretty varied.  I’m going to discuss with a colleague and see what else we might need to narrow this down for you.

https://www.linkedin.com/in/michael-struening
A
A
Novice

HI @Mike Struening,

Good day, did you get a chance to check Mike?

Mike Struening
Vaulter
Forum|alt.badge.img+22

Let me follow up with them!

https://www.linkedin.com/in/michael-struening
G
Vaulter
Forum|alt.badge.img+13
  • Gowri ShankarVaulter
  • Vaulter
  • Answer
  • November 12, 2021

@Ashok Somasundaram,

Could you please verify the Linux and glibc if its part of the system requirements 

provide the output of cat /etc/*release, rpm -qa | grep -i glibc & df -h | grep -i tmp

Also Commvault service pack and hotfix pack level in use

 

 

A
Novice

HI @Gowri Shankar - the next job was able to complete without any action, thanks for your support. 

Mike Struening
G
R
Novice
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  • remickNovice
  • Novice
  • April 6, 2022

So @Ashok Somasundaram , what was the final solution, could you specify? We have a Linux server that started having same issue couple days ago. 

Thanks.

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