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Live Sync configuration issue – can it be deleted and recreated from scratch?

  • February 27, 2026
  • 2 replies
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I am having an issue with a Live Sync setup I created for a customer.

The installations on both the production CommServe and the standby CommServe completed successfully. However, after enabling Live Sync, nothing happened.

When I checked the Failover Process Manager, I could see the production server with a green status indicator, but the standby server did not have one.

I also noticed that the CommServeDR policy does not have any SQL subclient associated with it. The only thing I can see is instance001 from the production CommServe.

Later, I realized that the entire configuration was done without TCP ports 8405 and 8408 being open between the two CommServe servers.

My question is:

Is it possible to revert or completely delete this Live Sync configuration and recreate it from scratch after fixing the port connectivity?

Any guidance would be appreciated.

2 replies

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  • February 27, 2026

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  • Author
  • Novice
  • February 27, 2026

Hello , so the only way is to uninstall everything from the standby server….correct?
All the config entries will be removed from the production server? Command Center and Commcell console?