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I am wondering if there is a config issue with my remote cache on the Livesync node.

The software cache on the commserve (primary) is: C:\Program Files\Commvault\ContentStore\SW

There are 2 remote software caches configured:

>primary_SQLDR] = NOT ENABLED = C:\Program Files\Commvault\ContentStore\SW

>livesync_DRSQL] = ENABLED =  C:\Program Files\Commvault\ContentStore\SW

where “primary” and “livesync” are the hostnames of my primary and livesync commserves.

The /livesync_DRSQL] = ENABLED one is “out of sync”, and the “SW” folder doesn’t even exist on teh server.

 

I also notice (in several places in the documentation) that it appears that on the DR livesync server it should be C:\Program Files\Commvault\ContentStore2\SW?  On my commserve and livesync servers I have both C:\Program Files\Commvault\ContentStore and C:\Program Files\Commvault\ContentStore2 folders and its not super clear but it seems that ContentStore2 is for the Livesync/secondary only

so: 

  • Should I create the “SW” directory in C:\Program Files\Commvault\ContentStore on the slivesync_DRSQL]  server? OR
  • Should I change the ?livesync_DRSQL] remote cache to C:\Program Files\Commvault\ContentStore2\SW (and create SW folder if needed)?

I assume then I can sync the cache and it will sync.

 

 

Hello,

You can try creating a SW folder under the following path:
C:\Program Files\Commvault\ContentStore

Once the folder is created, please try syncing the cache again.

I recommend creating the Software Cache folder under C:\Program Files\Commvault\ContentStore2. This setup allows the folder to function as a remote cache for installations, and you can conveniently configure it from your active CommServe since it will be recognized as a client.

You are correct that ContentStore2 is created for Instance002 on both the Active and Standby servers. Since Instance002 on your Live Sync server reports to the primary CommServe and acts as a client, managing the remote cache becomes straightforward.

 

Regards,

Bhatia

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