Hi,
Currently we are running an M365 backup job using Azure Active directory and it is stuck at 84% since last 3 days. The status is showing as running. We are unable to figure out why its stuck here for so long?
Any thoughts?
Userlevel 4
+12
- Vaulter
- 134 replies
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18 July 2023
Hi
Thank you for reaching out, it seems that the job is stuck during it’s archive index phase.
I would recommend raising a support case to work with an engineer to further review this.
Thank you
- Vaulter
- 36 replies
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18 July 2023
Apart from the raising a case could you check for archiveindex.logs it would also give an idea at what point it is stuck.
If possible can you paste logs here.
- Vaulter
- 37 replies
-
18 July 2023
please check view job details for the long running archive job
where from status tab will give more details of content processed, and streams tab will provide details on what is currenlty being processed and taking longer time
+1
Hi, please see the screenshots from the events, attempts and stream.
- Vaulter
- 37 replies
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18 July 2023
If it is not progressing forward, please create a case with us so we can investigate further. However, in this case, it is progressing.
+1
Userlevel 4
+11
- Vaulter
- 259 replies
-
19 July 2023
Hello
From commcell, if you right click on the job and select view logs, under archiveindex.log, does it show anything with latest date and time?
Best,
Rajiv Singal
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