Skip to main content
Question

Media Server not discoverable from Commserve

  • May 16, 2024
  • 6 replies
  • 139 views

Forum|alt.badge.img

Hello

good day.

 

my first post here.

i am unable to discover my Media Agent from my Commserve and it seems like the only “client” affected by this.

 

obviously this has disrupted backup jobs of other clients.

 

these are the things I have confirmed to be working:

I can ping the servers interchangeably.

i can RDP into both servers from the other.

traceroute also was positive.

 

i have disabled local firewall on both servers. So there aren’t any ports being blocked.

 

From the console, the media agent readiness check failed, and the repositories are offline.

a Cvping across on both servers Via ports 8400 and 8403 were successful.

 

What could have gone wrong here?

I need help.

6 replies

Forum|alt.badge.img+5
  • Novice
  • May 16, 2024

Do you have the media agent package installed?


Forum|alt.badge.img
  • Author
  • Novice
  • May 16, 2024

Yes please.

it is installed.


Forum|alt.badge.img+5
  • Novice
  • May 16, 2024

is it the same version as the commserve?


Forum|alt.badge.img
  • Author
  • Novice
  • May 16, 2024

No.

its not.

i have tried to upgrade however from the Commserve when I was notified.

 

that was when I noticed this issue.


Forum|alt.badge.img+5
  • Novice
  • May 16, 2024

I would make sure the media agent is on the same version as the commserve and try again


Erase4ndReuseMedia
Community All Star
Forum|alt.badge.img+13

Just to clarify, since attempting an upgrade of the MediaAgent it can no longer communicate with the CommServe? If that is the case, I would suggest just reaching out to Support to resolve.