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Hello,

Since we are on SP 11.38.28 i am getting this error at AUX > Metalic. Anyone know what does its mean? 

 

 

Error - Description: oMedia write operation failure] rDedupe cloud media] iFailed to validate the cloud server certificate authenticity, either the cloud server presented an invalid certificate or a self-signed certificate. If the cloud server using self-signed certificate, please set additional setting MediaAgent CloudServerCertificateNameCheck with value 2 to skip peer certificate verification.]

Hi @Egor Skepko ,

Did you change the certs recently?

Can you check the error in cvd.log during that date/time?

Do you see Error = 44037? 

Best Regards,

Sebastien

@Sebastien Merluzzi No we didnt change recently, In the cvd.log of MA i see alot of 44037 errors.

 

I wil upload the log from running aux with the error

Will send you a key privately to see if it helps.

If it doesn’t, it would be better to log a case with Support so Development can review.

Hello @Egor Skepko 

This error gets sent to us from the Cloud Vendor when they do not accept Self-Signed Certificates. The certificate could have changed or the vendor could have stopped supporting them but the error is a response from the vendor to our API requests and isn’t generated by Commvault.

You can either implement the key referred to in the error (which I suspect Sebastien has sent you) or you can implement a certificate signed by a Certificate Authority.

 

Thank you,
Collin

@Collin Harper I implemented the key which provided by Sebastien. And seems its working properly.Thank you for the reply

Can you share the key details here, i am observing similar error in 11.32.49

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