Is backing up Microsoft Teams available in 11.20?
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Microsoft Teams Backup in 11.20?

Best answer by Chris Hollis
FR20 = Teams protection was split between the exchange and sharepoint agents
FR24 = Teams uses it’s own agent
https://documentation.commvault.com/11.24/essential/135127_teams.html
https://documentation.commvault.com/11.24/expert/136610_newsletter_for_new_features_in_feature_release_1124.html

Would suggest moving to FR24 if possible and utlizing the actual agent.
Let me know if any questions.
Regards,
Chris
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