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Multi person authorization - Restore request

  • July 6, 2026
  • 5 replies
  • 24 views

ApK
Apprentice
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Hi All

 

I have enabled the Multi person authorization - Restore request. 

The users I have in my environment only have very few permissions, only able to do backup and restores.

Now that the above have been enabled, my users don’t see the request in the job controller in the Java Console even though I have placed them in the “User groups which can authorize the request”.

If I look in the documentation under Multi person authorization - FAQ it states:

3. Do users need special permissions to be an approver to authorize requests?

No, users do not need any specific permissions to approve a request. Instead, they must belong to the user group configured as the approver group.

FAQ for Multi-Person Authorization

 

But still its not working, as the users cannot see the request. What am I missing, I guess some permissions anyway?

 

Regards

-Anders

 

5 replies

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Hi,

The configuration change on the workflow itself needs dual authorization before it takes effect. Was that done? Did you set it to a group or individual users?


ApK
Apprentice
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  • Author
  • Apprentice
  • July 6, 2026

Hi Amey.

Yes the configuration change has been approved, and I can see the authorization job in the job controller, but I am also part of the master role.  Everything is setup in the work flow as supposed and using groups, but the user cannot see the authorization job in the job controller. 

 


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are they able to see the approval requests in the command center?

 


ApK
Apprentice
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  • Author
  • Apprentice
  • July 6, 2026

They don’t have access to the CommandCenter, so can’t test that.


Erase4ndReuseMedia
Community All Star
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Do they see the request via the CommCell Browser > Workflows > Interactions?