I am facing the same issue but in our case neither of the jobs are working. We have Oracle 12 în a windows environment. Oracle services are running as localsystem.
So how do these conditions change if the oracle services are running using the windows built in account (Localsystem)? from https://documentation.commvault.com/commvault/v11/article?p=100015.htm
The user that runs the Oracle services must have full permissions at the Commvault folder level and the Commvault registry.
If you use a local administrator as the OS user in the Oracle Instance Properties dialog box, then you must have the following permissions for that user:
- The local administrator must be part of the ORA_DBA group.
- The local administrator must have full permissions at the Commvault folder level and the Commvault registry.
- The local administrator must have full permissions for the ORACLE_HOME folder.