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Physical clients not listed

  • 21 July 2021
  • 4 replies
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I have 3 physical sql servers, 1 standalone and the other 2 are clustered, but none are showing up anymore in the list of clients? My commcell and index media agents are though?

 

I’ve checked client filters, but no luck.

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Best answer by Mike Struening RETIRED 6 August 2021, 19:40

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Userlevel 6
Badge +14

Hi,

Were there any changes in the environment prior to the clients disappearing from the Command Center?

Could you try restarting IIS & Tomcat on the CommServe/WebServer and then confirm the results?

 

Best Regards,

Michael

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There were changes made a few weeks ago with a Commvault Support service agent. We had trouble with Tomcat and other issues.

I’ve restarted the IIS and Tomcat services without change.

 

 

Userlevel 7
Badge +23

Hey @Smartodd !  I looked up your old cases for background and see you have a new case opened for this issue.  I’ll track it accordingly.

Userlevel 7
Badge +23

Adding the solution:

The servers in question on TZ_ added to the front of their displaynames.

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