Problem creating library on Media Agent

  • 28 September 2021
  • 2 replies

Badge +2

Hi all,


When creating a disk library on a media agent, I get the folllowing error message:


Installation Directory lookup failed for given MediaAgent.


Doesn’t matter if I select a local folder or a network location… We are running feature release 11.24…


Anyone any idea where to look?





Best answer by donders 28 September 2021, 13:33

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2 replies

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I ended up reinstalling the Commvault software completely. After reinstallation I was able to add the disk library.


Userlevel 7
Badge +23

Appreciate you coming back and sharing the solution!  You shouldn’t have to reinstall, though I’m glad you are back online.

If you don’t mind, open a support case so they can look for the RCA and aim for a permanent fix (if possible) so it doesn’t happen again :sunglasses: