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Problem creating library on Media Agent

  • 28 September 2021
  • 2 replies
  • 273 views

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Hi all,

 

When creating a disk library on a media agent, I get the folllowing error message:

 

Installation Directory lookup failed for given MediaAgent.

 

Doesn’t matter if I select a local folder or a network location… We are running feature release 11.24…

 

Anyone any idea where to look?

 

Regards,

Bart

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Best answer by donders 28 September 2021, 13:33

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2 replies

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I ended up reinstalling the Commvault software completely. After reinstallation I was able to add the disk library.

 

Userlevel 7
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Appreciate you coming back and sharing the solution!  You shouldn’t have to reinstall, though I’m glad you are back online.

If you don’t mind, open a support case so they can look for the RCA and aim for a permanent fix (if possible) so it doesn’t happen again :sunglasses:

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