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Question

Problem with restoring O365 mailbox

  • 14 May 2024
  • 4 replies
  • 77 views
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I try to restore an O365 mailbox to a pst file.

I lots of the errors below in the log and it is not restoring.

We are running 11.28.115

Any idea what the problem can be? At this time i am running a verification job on the storage.

 

15288 5e60  05/14 14:50:52 2796697 Failed to parse file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\2796697\Restore\Staging\2796697_15288\15288_10128_stage001.cpy]
15288 5e60  05/14 14:50:52 2796697 Failed to restore message [Inbox/RE: gesprek vrijwilliger] (9930988ex0c0cx4facxb858xfd3ebcc1b542!00f5ccb1083fdd68634b1fe7ebdf1d5bce2ec4e71cf2bd497d7708b666dd5d56)
15288 5e60  05/14 14:50:52 2796697 ExRstMsgHandlerBase::OnBufferPlFsEof() - File processing failed, Subject: RE: gesprek vrijwilliger, Entry ID: 000000002052FBF60AA5EB4C8550CD5352DF56C40700A4AA55EE671F9743BD7A304C82DA728600000000010C0000A4AA55EE671F9743BD7A304C82DA7286000010594A060000
15288 5e60  05/14 14:50:52 2796697 Corrupt data file, Failed to get marker 0x02 at location 70

 

4 replies

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Hello @Riconl 

Thanks for the great question, I am assuming this is the doco you are following: 

https://documentation.commvault.com/v11/essential/restoring_individual_exchange_online_mailbox_item_to_pst_file.html

Can you confirm if you are able to restore out of place or in-place back into O365? This will validate that the data you are restoring is healthy and its just the .PST operation that is failing. 

Kind regards

Albert Williams

The best way to learn anything, is to question everything
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Morning! I am encountering what appears to be a similar issue.

Either restoring a message in place or a mailbox out to a PST fails for anything AFTER 2nd April

5900  d84   07/12 07:33:46 7012523 corrupt data file - C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\7012523\Restore\Staging\7012523_5900\5900_12512_stage001.cpy_ews
 

Looks like Microsoft have tweaked something So will check if an update is required. I am running v11 SP28.111 - https://support.commvault.com/Article/Details/83366

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I had to upgrade to the most recent 11.32.xx version and after that the problem was solved

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I have a change logged for next week to upgrade to MR119 - hopefully that will fix it.

 

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