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PST Ingestion not working in Commcell

  • July 31, 2025
  • 2 replies
  • 48 views

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Can PST ingestion be used on a user mailbox subclient in 11.32?

I setup an Office 365 app, Exchange Online, within the Command Center. The app is backing up my Office 365 user mailboxes within my cloud tenant. I also have old on-prem mail servers and PST files from other mail severs I’m wanting to include in the user mailbox backup.

This led me to PST Ingestion within the documentation. I was under the impression when setting up the user mailbox backup that operated the same way as setting up a user mailbox client in the Commcell as an Exchange Online through on-prem active directory and that PST ingestion could be added to the user mailbox subclient.

However, when I go to subclient, navigate over to the PST Ingestion tab in the Commcell, I get no options when right-clicking in the client space. 

I wasn’t sure if this was a problem with my Commcell GUI so I tried it on another node with the Commcell installed and still nothing. 

Is the way I setup this user mailbox subclient through the Command Center office 365 apps not compatible with PST Ingestion? If not, how should I setup the client so that I can perform PST ingestion. I’m not opposed to setting up a new client and just ingesting the PST files into that client. Any information would be a great help. Thanks in advance.   

Best answer by Sujay kumar

hi ​@A. Maxwell please try to add this additional settings on cs node level, and check if you see the option 
 

 

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2 replies

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  • Vaulter
  • Answer
  • July 31, 2025

hi ​@A. Maxwell please try to add this additional settings on cs node level, and check if you see the option 
 

 


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  • Author
  • Byte
  • July 31, 2025

Thank you ​@Sujay kumar that fixed the issue, the dialogue box now appears.