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remote push upgrade is getting failed for cluster nodes

  • 13 April 2023
  • 5 replies
  • 418 views

Userlevel 3
Badge +13

 

Hi Team,

 

Good Morning! 

I am doing a remote push upgrade for the cluster server, we have two node. nodeA is active and nodeb is passive. upgrade went smooth on nodeb but nodea is getting failed with below error.  


3580  5     04/13 10:19:39 768113 ### ### - Backed up registry keys.
3580  5     04/13 10:19:39 768113 ### ### - Warning: Failed to bring the service resource [GxClusPlugIn (emrsql07) (Instance001)] offline.
3580  5     04/13 10:19:39 768113 ### ### - Error: Failed to bring cluster resource: GxClusPlugIn (emrsql07) (Instance001) offline.
3580  5     04/13 10:19:39 768113 ### ### - Set application exit code=[Failed]
3580  5     04/13 10:19:39 768113 ### ### - Setup is shutting down with exit code Failed ...
3580  5     04/13 10:19:39 768113 ### ### - Set application exit code=[Failed]
3580  5     04/13 10:19:40 768113 ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.
3580  5     04/13 10:19:40 768113 ### ### - Trying to start commvault services...
3580  5     04/13 10:19:40 768113 ### ### - Start service GxFWD(Instance001) ...
3580  5     04/13 10:19:41 768113 ### ### - Service GxFWD(Instance001) started.
3580  5     04/13 10:19:41 768113 ### ### - Start service GxCVD(Instance001) ...
3580  5     04/13 10:19:42 768113 ### ### - Service GxCVD(Instance001) started.
3580  5     04/13 10:19:42 768113 ### ### - Start service GxClMgrS(Instance001) ...
3580  5     04/13 10:19:43 768113 ### ### - Service GxClMgrS(Instance001) started.
3580  5     04/13 10:19:43 768113 ### ### - Enabled the service GxVssProv(Instance001) with Manual mode. Skip starting as it is an on-demand service
3580  5     04/13 10:19:43 768113 ### ### - Start service GxClusPlugIn (Instance001) ...
3580  5     04/13 10:19:43 768113 ### ### - Service GxClusPlugIn  (Instance001) started.
3580  5     04/13 10:19:44 768113 ### ### - Translated exit code [Failed] to job status [1140850832]
3580  5     04/13 10:19:44 768113 ### ### - Sending job status [Failed] to CommServe...

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Best answer by Damian Andre 14 April 2023, 02:29

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5 replies

Userlevel 6
Badge +15

Good afternoon.  I would recommend to run a “repair software” on the passive node.  This usually resolves this issue.

Userlevel 3
Badge +13

Good afternoon.  I would recommend to run a “repair software” on the passive node.  This usually resolves this issue.

Thanks Orazan, upgrade getting failed on active node. passive node is fine. do you want me to do repair software on the active node ? 

Userlevel 7
Badge +23

Can you manually try stop this service?

GxClusPlugIn (emrsql07) (Instance001)

 

Seems to be an issue with stopping the commvault cluster plugin service that is monitoring emrsql07

 

Userlevel 3
Badge +13

Can you manually try stop this service?

GxClusPlugIn (emrsql07) (Instance001)

 

Seems to be an issue with stopping the commvault cluster plugin service that is monitoring emrsql07

 

yes Damian, will try to stop services manually and update here. 

Userlevel 3
Badge +13

Can you manually try stop this service?

GxClusPlugIn (emrsql07) (Instance001)

 

Seems to be an issue with stopping the commvault cluster plugin service that is monitoring emrsql07

 

Thanks Damian, its working! 

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