Hi,
We’re on the process of migration Commvault to a new hardware. Restoring the database to the new hardware is prompting for the license. I have emailed to license@commvault.com requesting for a new license however i have not receive a reply yet. Normally how long does it take to receive a new license?
Do i need to fill up any form or something?
Regards,
Hi
Meanwhile can you contact your Account Manager, he/she should be able to get this for you.
I will check your query and let you know.
Let me know please
Best Regards,
Sebastien
The best way to action that is with a support case, which will go to server and they'll handle it
The time frames, usually should be same day or definitely by next day.
Best Regards,
Sebastien
Just an update I have received the new license. I need to fill up a form from the portal.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.