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Reset admin password

  • December 22, 2021
  • 7 replies
  • 4827 views

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Hi,

We forgot the admin password - how can we reset it to a custom password?

 update

I managed to reset the password

Best answer by Carl Manzi

For anyone reading this in the future, you should first try the Forgot Password option from the Command Center login screen:

As long as the account has a valid email address, this should work. If not, then Support can assist.

7 replies

Damian Andre
Vaulter
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  • Vaulter
  • December 23, 2021

Good to hear you got it solved @LiorRN.

Support can also help with password recovery as each situation can be a little different. Marking this as best answer as I can only do that on a reply :slight_smile:


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  • Novice
  • December 6, 2022

Hi,

We forgot the admin password - how can we reset it to a custom password?


Mike Struening
Vaulter
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@IAlyoshin , contact support.  As @Damian Andre said, all situations can be different and it’s not something easily changed.


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  • Vaulter
  • Answer
  • January 13, 2023

For anyone reading this in the future, you should first try the Forgot Password option from the Command Center login screen:

As long as the account has a valid email address, this should work. If not, then Support can assist.


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  • Novice
  • January 26, 2023

Hi,

what can i do, when the Request Auth Code in Forms is not available for me.

I am Administrator in the Cloud, but this form is not there.

 


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  • Apprentice
  • January 26, 2023

Hi Peter,

In the lookup field, a few pixels right your ‘Form’ selection, just input ‘Request Auth’ and type enter. This will search amongst the categories below. 

There are more reports than you see in your screen, and you can browse all Categories by clicking on the blue ‘More’ below each Category.  

 

My bad, just tried right after posting this, and as you, I cannot see it anymore...


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  • Vaulter
  • January 26, 2023

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