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Hello everyone,

I have sap for oracle client with oracle version 19 and brtools patch level 47. 
Simpana version is V11 SP16.

Before the oracle upgrade I was able to make backups successfully, after the upgrade I always get this error:BR0229I Calling backup utility with function 'backup'...BR0278I Command output of '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c':/bin/sh: line 1: 552057 Segmentation fault      (core dumped) ( /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c )BR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0279E Return code from '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c': 139BR0232E 0 of 6 files saved by backup utilityBR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0231E Backup utility call failedCan be a problem with brtools patch level?

Hi @Sérgio Batalha 

Looks like the process is crashing 

 

Could you try running brconnect to check the connection using brtools 

su - <orasid / sidadm>

brconnect -u / -c -f check

 

 

Also provide the output of 

ls -l /usr/sap/MFP/SYS/exe/run/backint

ls -l /opt/commvault

 

Regards,

Gowri Shankar

 

Hello @Gowri Shankar ,

Attached is the result of the brconnect check.

The output:
uii302:mfpadm 429> ls -l /opt/commvault
total 1288
lrwxrwxrwx.  1 root oinstall       6 Jul 18 16:51 Base -> Base64
drwxrwxr-x.  2 root oinstall    4096 Jul 18 16:51 Base32
drwxrwxr-x.  7 root oinstall   16384 Jul 25 14:34 Base64
-rwxrwxr-x.  1 root oinstall     591 Jul 18 16:51 branding
drwxrwxr-x.  3 root oinstall      22 Jul 18 16:51 CVAnalytics
drwxrwxr-x.  3 root oinstall      19 Jul 18 16:51 CVBF
drwxrwxr-x.  2 root oinstall    8192 Jul 18 16:51 CVBLK
lrwxrwxrwx.  1 root oinstall      14 Jul 18 16:51 cvpkgrm -> Base64/cvpkgrm
drwxrwxr-x.  2 root oinstall    4096 Jul 18 16:51 CXBF
drwxrwxr-x.  2 root oinstall    4096 Jul 18 16:51 FSF
-rwxrwxr-x.  1 root oinstall     172 Jul 18 16:51 galaxy_vm
lrwxrwxrwx.  1 root oinstall      12 Jul 18 16:51 iDataAgent -> iDataAgent64
drwxrwxr-x.  3 root oinstall     131 Jul 18 16:51 iDataAgent32
drwxrwxr-x.  6 root oinstall    4096 Jul 18 17:24 iDataAgent64
drwxrwxr-x.  2 root oinstall    4096 Jul 18 17:25 installer
-rwxrwxr-x.  1 root oinstall 1247391 Mar 13  2018 ksh
drwxrwxr-x.  2 root oinstall     226 Jul 18 16:51 QCommand-Samples
drwxrwxr-x. 34 root oinstall    4096 Jul 18 16:51 Updates
uii302:mfpadm 430>

@Sérgio Batalha following up on this one.

Were you able to get this resolved?  I don’t see an incident in your name.

@Sérgio Batalha , following up on this one.

As mentioned by @Gowri Shankar mentioned, it looks like the process crashed.

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