SAP HANA SYSTEMDB restore stuck at 6%

  • 22 November 2021
  • 5 replies

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I’m doing a cross machine restore of the SYSTEMDB database to our HANA DR server using backups from tapes, however it get’s stuck to 6%. Couldn’t find any errors or failure in the job log to help me in the troubleshooting. I’m atttaching the log file here. Any suggestions/recommendations?



Best answer by Bart 23 November 2021, 13:08

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5 replies

Userlevel 5
Badge +11

Hi @ElmerT ,


I suspect the job log you attached is only 1 page? Are you able to click the “View all” checkbox then save that output to text for review?


Thank you

Badge +7

Hi @Jordan you are right. Attached here is the complete log.

Userlevel 5
Badge +11

Hi @ElmerT 


Not sure why but it’s still missing JobManager logging however can see that restore is indeed stuck but there doesn’t appear to be any errors. 


Would be best to log a Support incident for this to investigate further.


Thank you

Userlevel 6
Badge +13

please also check the ‘backup.log’ log within the hana directory (so outside commvault).

e.g:  Hana data directory trace subfolder.

This usually gives the required information & the real/exact progress, where commvault fails.


Badge +7

Hi @Bart. Thanks for the support. I’ve managed to fix the issue.