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Separate web server from Commserver build

  • April 4, 2025
  • 1 reply
  • 29 views

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Has anyone installed a Commvault web server/command center/metrics reporting server outside the Commserver.  Mine doesn't seem to connect
and Im getting a failed authentication token  when I access the Commvault dashboard using the extra web server I build.  I believe I followed the one in Books online but no luck.

Also to help in my troubleshooting is there any flow diagram on how the connectivity of the web server to the Commserver ( TC ports/ services/logs). THis way I can troubleshoot logically.

So the setup is we have a Commserver which is also a web server/command centre and private metrics reporting server. I am building a separate web server/ command centre/metrics reporting server but it doesn't work. 

Any advice is appreciated.

1 reply

sbhatia
Vaulter
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  • Vaulter
  • 46 replies
  • April 8, 2025

Hi, 

The authentication failure can indicate the problem to connect to the SQL DB, would you be able to share logs from webserver.log ( debug 3) and command center.log. 

 

To answer this : Also to help in my troubleshooting is there any flow diagram on how the connectivity of the web server to the Commserver ( TC ports/ services/logs). THis way I can troubleshoot logically.

https://documentation.commvault.com/11.20/firewall_configurations_for_web_server_01.html

 


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