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SERIOUS CHALLANGE WITH LICENCE AFTER UGRADE COMMVAULT TO 11.25.19

  • February 20, 2022
  • 7 replies
  • 91 views
A
Byte
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DEAR TEAM PLS QUICKLY ASSIST AS AM UNABLE TO TAKE FILE SYSTEM BACK IT COMPANY OF NO LICENSE AND SECOUNDLY I CANT RAISE SUPPORT WE ARE LOCK OUT PLS HELP 

 

SEE BELOW:

 

 

Best answer by Alexzy

Sorry for my late response. This was resolved. What I did was to disable all jobs and resume them one after the order that's how the issue was resolved

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7 replies

Onno van den Berg
Commvault Certified Expert
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  • Onno van den BergCommvault Certified Expert
  • Commvault Certified Expert
  • 1264 replies
  • February 20, 2022

Hi @Alexzy why can't you open a support ticket? You were also able to download and install FR25 which indicates you have a valid support contact…..

Chris Hollis
1 person likes this
  • Chris Hollis
    Chris Hollis
Damian Andre
Vaulter
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  • Damian AndreVaulter
  • Vaulter
  • 1310 replies
  • February 21, 2022

Which feature release did you upgrade from @Alexzy ?

S
Vaulter
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  • sk99Vaulter
  • Vaulter
  • 7 replies
  • February 22, 2022

Can you email support? Support will need the commcell ID to look into this.

 

Mike Struening
Vaulter
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@Alexzy following up on this thread.  Were you able to get an incident created or resolve on your own?

https://www.linkedin.com/in/michael-struening
A
1 person likes this
  • A
    Alexzy
Mike Struening
Vaulter
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@Alexzy , is it safe to assume this was resolved by a new license file?

https://www.linkedin.com/in/michael-struening
A
Byte
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  • Alexzy
  • Author
  • Byte
  • 36 replies
  • Answer
  • April 30, 2022

Sorry for my late response. This was resolved. What I did was to disable all jobs and resume them one after the order that's how the issue was resolved

MichaelCapon
1 person likes this
  • MichaelCapon
    MichaelCapon
Mike Struening
Vaulter
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Thanks for sharing!!!

https://www.linkedin.com/in/michael-struening

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