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SERIOUS CHALLANGE WITH LICENCE AFTER UGRADE COMMVAULT TO 11.25.19

  • February 20, 2022
  • 7 replies
  • 94 views
A
Novice
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DEAR TEAM PLS QUICKLY ASSIST AS AM UNABLE TO TAKE FILE SYSTEM BACK IT COMPANY OF NO LICENSE AND SECOUNDLY I CANT RAISE SUPPORT WE ARE LOCK OUT PLS HELP 

 

SEE BELOW:

 

 

Best answer by Alexzy

Sorry for my late response. This was resolved. What I did was to disable all jobs and resume them one after the order that's how the issue was resolved

If you have a question or comment, please create a topic

7 replies

Onno van den Berg
Community All Star
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Hi @Alexzy why can't you open a support ticket? You were also able to download and install FR25 which indicates you have a valid support contact…..

Chris Hollis
Damian Andre
Vaulter
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  • Damian AndreVaulter
  • Vaulter
  • February 21, 2022

Which feature release did you upgrade from @Alexzy ?

S
Vaulter
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  • sk99Vaulter
  • Vaulter
  • February 22, 2022

Can you email support? Support will need the commcell ID to look into this.

 

Mike Struening
Vaulter
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@Alexzy following up on this thread.  Were you able to get an incident created or resolve on your own?

https://www.linkedin.com/in/michael-struening
A
Mike Struening
Vaulter
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@Alexzy , is it safe to assume this was resolved by a new license file?

https://www.linkedin.com/in/michael-struening
A
Novice
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  • AlexzyNovice
  • Author
  • Novice
  • Answer
  • April 30, 2022

Sorry for my late response. This was resolved. What I did was to disable all jobs and resume them one after the order that's how the issue was resolved

MichaelCapon
Mike Struening
Vaulter
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Thanks for sharing!!!

https://www.linkedin.com/in/michael-struening
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