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Question

Setting up a separate web server

  • August 17, 2025
  • 2 replies
  • 80 views
M
Byte
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Setting up a separate web server aside from the Commserver and doesnt seem to work.    Command center is not showing all the data from the dash board

 

 

 

Can see error from Web server logs for the dedicated web server

 

WebServer.log

15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 112
15756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 43    08/16 15:33:42 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 112
15756 41    08/16 15:33:48 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 41    08/16 15:33:48 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 112
15756 41    08/16 15:33:48 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 112
15756 5     08/16 15:33:49 ### ### IsSqlConnectionSuccessful - Failed to connect to database with connection string: Data Source=127.0.0.1\Commvault,59743;Initial Catalog=cvcloud;User ID=sqladmin_cv;Password=********;Encrypt=False;Load Balance Timeout=0
15756 5     08/16 15:33:49 ### ### IsSqlConnectionSuccessful - Exception Message [A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
15756 5     08/16 15:33:49 ### ### IsSqlConnectionSuccessful - Exception Source [Core .Net SqlClient Data Provider]
15756 5     08/16 15:33:49 ### ### IsSqlConnectionSuccessful - Exception InnerException [System.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
5756 5     08/16 15:33:49 ### ### GetIPAddresses - Failed to get IP addresses for host: 127.0.0.1\Commvault,59743
15756 37    08/16 15:35:48 ### Commvaultuser IsSqlConnectionSuccessful - Failed to connect to database with connection string: Data Source=127.0.0.1\Commvault,59743;Initial Catalog=cvcloud;User ID=sqladmin_cv;Password=********;Encrypt=False;Load Balance Timeout=0
15756 37    08/16 15:35:48 ### Commvaultuser GetIPAddresses - Failed to get IP addresses for host: 127.0.0.1\Commvault,59743
15756 39    08/16 15:36:09 ### Commvaultuser IsSqlConnectionSuccessful - Failed to connect to database with connection string: Data Source=127.0.0.1\Commvault,59743;Initial Catalog=cvcloud;User ID=sqladmin_cv;Password=********;Encrypt=False;Load Balance Timeout=0

Dm2Web.log

5824 7     08/16 02:06:16 ### ### IsSqlConnectionSuccessful - Database connnection is successful with connection string: Data Source=127.0.0.1,5000\COMMVAULT,1433;Initial Catalog=commserv;User ID=sqlexec_cv;Password=********;Load Balance Timeout=0
15824 7     08/16 02:06:16 ### ### dmConf:ReadRegistry -  Return code : [1] for Input -- InstanceName:[Instance001], sectionName:[DM2WebSearchServer],regKey:[sMaxNumberOfChar] 
15824 7     08/16 02:06:16 ### ### CheckConnectivityAndUpdateConnectionString - Checking connectivity for connection string: Data Source=127.0.0.1,5000\COMMVAULT,1433;Initial Catalog=commserv;User ID=sqlexec_cv;Password=********;Load Balance Timeout=0
15824 7     08/16 02:06:16 ### ### IsSqlConnectionSuccessful - Database connnection is successful with connection string: Data Source=127.0.0.1,5000\COMMVAULT,1433;Initial Catalog=commserv;User ID=sqlexec_cv;Password=********;Load Balance Timeout=0

 

So seems like the web server can successfully connect to the Commvault Commserve database

 

    2 replies

    O
    Vaulter
    Forum|alt.badge.img+2
    • orophileVaulter
    • Vaulter
    • August 18, 2025

    You can try restarting the MongoDB service on the web server. If that does not resolve the issue, please open a support case with Commvault, as I also noticed some sqladmin_cv-related errors. In that case, it may be necessary to decrypt the password and update it in SSMS.

    M
    Byte
    Forum|alt.badge.img+5
    • mach123
    • Author
    • Byte
    • August 26, 2025

    so it appears I finally sorted it out but the Health portion is showing this error

    When I click on the health link its giving me this

     

     

    We have the Commserver configured as a web server and it is showing the information. It is this separate web server which is not displaying this option?  Any ideas, config suggestions or logs to look into?

    Ideally I would want the Health information of the Commserver being displayed here.  The Commserver which also is a web server is displaying this info.   the other information are showing as consistent on both except this

     

     

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