SmtpMailCache inbox growing

Sorry for the delay here is the output from the cvmailsmtpcleanup.log, it says skip sub-folder inbox from job. I can’t figure out why that is happening

12752 50c4  06/23 15:16:38 1717077 * listupAllEmails START
12752 50c4  06/23 15:16:38 1717077 * Scan folder [journaling]
12752 50c4  06/23 15:16:38 1717077 * Scanning mailbox [journaling]
12752 50c4  06/23 15:16:38 1717077 * check master DB file 'E:\SmtpMailCache\Mailboxes\journaling\Inbox\_master.db3'.
12752 50c4  06/23 15:16:38 1717077 * Get Cleanable SubFolder names.
12752 50c4  06/23 15:16:38 1717077 * We need to check following subfolders
12752 50c4  06/23 15:16:38 1717077 *     'failedItems'
12752 50c4  06/23 15:16:38 1717077 * Skip Sub-Folder '' from Job.
12752 50c4  06/23 15:16:38 1717077 * Skip Sub-Folder 'Inbox' from Job.
12752 50c4  06/23 15:16:42 1717077 FX::CSQLite3Config::LoggingCallbackStub(104) - SQLite log, code=0x1C (28), double-quoted string literal: "true"
12752 50c4  06/23 15:16:42 1717077 * Skip Sub-Folder '~20220614134712' from Job.
12752 50c4  06/23 15:16:44 1717077 * listupAllEmails END
12752 50c4  06/23 15:16:44 1717077 * bCreateWorkitemResult(1) 
16512 2448  06/23 15:16:44 1717077 * Checking JobFile [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\MS Exchange Virtual Agent\2\3675\Job1717077_6C64E760DC7147D9B12B4DA7DA2E7B8F]
16512 2448  06/23 15:16:44 1717077 ** Work Db file exists, which means some other worker did WorkDivision already
16512 2448  06/23 15:16:44 1717077 * Using JobDetail DB [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\MS Exchange Virtual Agent\2\3675\1717077\jobdetail.db3]
16512 2448  06/23 15:16:44 1717077 * bCreateWorkitemResult(1) 
12752 50c4  06/23 15:16:44 1717077 * available next job count is 0
16512 2448  06/23 15:16:44 1717077 * available next job count is 0

Sorry for the delay @AverageUser 

Were you able to answer > Mind confirming what feature release / maintenance release your environment is on? 

Thanks,
Chris

Np @Chris Hollis  i didn’t even see the community email message. i just did a search to find it and it was put into our spam quarantine system. We are running 11.20.40, and we don’t have a maintenance agreement anymore so we can’t upgrade. I have debugging all the way up and it doesn’t give any additional detail about why it is skipping those folders. i even tried to assign the folders to get picked up and ran a full and it still skipped it. I have tried to remove the db file so it creates a new one. I have tried to move the contents out of the inbox folder using explorer then removed the db file then start the job again and it still skips that folder. at this point its just growing until we purchase a MA or pay for a support case.

I have just created a new journal mailbox since we do have a hybrid in case that was causing the issue with both on prem and o365 writing to the mailbox. That does not seem to matter even with them separated out they still say skipping inbox. I don’t know what else to try at this point.

@AverageUser , you can usually open a support case as long as you let the renewals team know you are looking to renew in good faith.

Hi @AverageUser , following up to see if you either got this resolved, or opened a support case.  Even if you’re out of maintenance, you can usually open a support case as long as you let the renewals team know you are looking to renew in good faith.

Dear CV, we have the same problem here.

Can you explain how to delete the SmtpMailCache  or config the maximum usage.

Best Regards

SuperMario