+10Hello guys,
The Customer has noticed that the StopProc.vbs script that is based in C:\Program Files\Commvault\ContentStore\Base\StopProc.vbs is always trying to reach the following public IP addresses:
104.83.4.209
104.83.4.160
104.87.169.183
Do you know, what these addresses are? Is it normal behaviour?
Rgds,
Kamil
Best answer by Mike Struening
We have an answer:
I have the update from Development Team,
The VB script that we installed does not connect to any external website.
It only stops the local services. Development Team has highly recommended to check with Microsoft for the sites contacted.
It is possible that WScript.exe that is part of Windows OS is contacting these sites.
+22Are those IPs from within their CommCell?
+10Hi Mike,
I have forwared you question to the Customer. I’ll let you know ASAP.
Rgds,
Kamil
+10Hi Mike,
I spoke to the Customer.
These addresses are outside of the CommCell (outside of the internal network)
Rgds,
Kamil
+22In that case, open a support incident. Definitely sounds like it should be checked/verified.
Let me know the case number once you do.
+10
Additional information on the usage can be found here
https://documentation.commvault.com/11.24/expert/4787_external_urls_for_commvault_features.html
Usage: Fetches Akamai server time to generate Akamai token.
I’m interested in how it was determined that the vbs script was performing the communication to akamai? Do you have a log snippet (log name) showing that the script was making this call? Since, this script performs a shutdown of services.
+22We have an answer:
I have the update from Development Team,
The VB script that we installed does not connect to any external website.
It only stops the local services. Development Team has highly recommended to check with Microsoft for the sites contacted.
It is possible that WScript.exe that is part of Windows OS is contacting these sites.
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