Skip to main content
commvault.com commvault.com
Solved

Stub attachments replaced with "Archived Attachment List.txt" file which contains the names of the files that were archviced

D
Byte
Forum|alt.badge.img+1

Hi, I have had a user who has many older emails with stubbed attachments that have had them removed and replaced with the one file, “Archived Attachment List.txt" .  This file is a list of the files that ere archived.

It appears to be emails prior to April 2021, and more recent archived email has stubs as they should be and are able to be recalled.

I cannot find any mention of this behaviour in documentation.

I do not know how widespread this problem might be.

Any help would be greatly appreciated.

Cheers

Best answer by Chris Hollis

Hi @DarrenH,

It sounds like the outlook addin has not been installed/enabled.

Could you please confirm for me?​​​​​​​

If you’re not sure what i’m referring to, please check: https://documentation.commvault.com/commvault/v11_sp20/article?p=29120.htm

Regards,

Chris 

View original
Did this answer your question?

3 replies

Chris Hollis
Vaulter
Forum|alt.badge.img+15
  • Chris HollisVaulter
  • Vaulter
  • 333 replies
  • Answer
  • August 16, 2021

Hi @DarrenH,

It sounds like the outlook addin has not been installed/enabled.

Could you please confirm for me?​​​​​​​

If you’re not sure what i’m referring to, please check: https://documentation.commvault.com/commvault/v11_sp20/article?p=29120.htm

Regards,

Chris 

Mike Struening
MichaelCapon
2 people like this
  • Mike Struening
    Mike Struening
  • MichaelCapon
    MichaelCapon
D
Byte
Forum|alt.badge.img+1
  • DarrenH
  • Author
  • Byte
  • 2 replies
  • August 16, 2021

Thanks Chris, 

 

That didnt occur to me and is a concern because the user is using our citrix environment.  Unfortunately they are no longer connected so I will see if I can find out which one they were on before it rebuilds overnight.

Thanks for the link to the article.

Regards

Darren

D
Byte
Forum|alt.badge.img+1
  • DarrenH
  • Author
  • Byte
  • 2 replies
  • August 19, 2021

The archiver outlook add-in was taking too long to load and was disabled for this user.

Enabling and telling out look to load regardless of how long it took fixed the problem.  Thanks for putting me on the right track.

Mike Struening
Chris Hollis
2 people like this
  • Mike Struening
    Mike Struening
  • Chris Hollis
    Chris Hollis

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings