System State Backup [1 Touch Files Failed] Windows & Linux 1-touch

  • 23 August 2021
  • 1 reply
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Userlevel 1
Badge +4

Team, 

What could be the reason if Windows VM/Physical Server One Touch Files Failed? 

Error Code: [6:66] -  Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information].

 

What is system state backup for Linux OS?


1 reply

Userlevel 6
Badge +14

Hi @Sudharshan Kumar ,

 

For Windows its likely VDS causing the issue, you can refer to the following Article: https://ma.commvault.com/Article/Details/5596

 

System State backup allows you to perform a BMR of the system using the 1-Touch feature.

For Linux the One Touch System State component in backup, this gathers system details such as kernel, drivers, boot info, network info, etc.

 

Best Regards,

Michael

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