System State Backup [1 Touch Files Failed] Windows & Linux 1-touch

  • 23 August 2021
  • 1 reply

Userlevel 1
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What could be the reason if Windows VM/Physical Server One Touch Files Failed? 

Error Code: [6:66] -  Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information].


What is system state backup for Linux OS?

1 reply

Userlevel 6
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Hi @Sudharshan Kumar ,


For Windows its likely VDS causing the issue, you can refer to the following Article:


System State backup allows you to perform a BMR of the system using the 1-Touch feature.

For Linux the One Touch System State component in backup, this gathers system details such as kernel, drivers, boot info, network info, etc.


Best Regards,