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The SDT data transfer was terminated on a request from the Job Manager

  • 11 August 2021
  • 2 replies
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Hello All,

 

I have   configured the file system backup for a server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”

 

 

17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.
17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.
17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]
17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed
17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed
17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(3689) - ReadAndSendFileData indicates FAIL_BACKUP
17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(2608) - --- 8:29.499975 
17708 2e14  08/11 13:47:45 4370936 FsBackupTw::Run(510) - --- 8:29.502717 ObjectId=1, CollectFileName=C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\3585\NumColTot1.cvf
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::Run_WaitForThreadsToComplete(5364) - Wait for multiple objects signalled. Releasing one reservation used of object [1]
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::Run_WaitForThreadsToComplete_ReleaseStream(5412) - Worker thread reported error while processing collect file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\3585\NumColTot1.cvf]
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::PutInFileTheFailedFilesList(5662) - FailedFileCnt [0]
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::MarkCFAsProcessedInSubStoresReturned(10527) - mapSubStoreByCollect - size [0]
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::Run_WaitForThreadsToComplete_ReleaseStream(5496) - iLatestObjectSignalled=[1], iCurrentlyActiveStreams=[0]
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::Run_WaitForThreadsToComplete(5351) - --- 8:29.502192 
17708 5974  08/11 13:47:45 4370936 FsBackupCtlr::Run(3588) - iLatestObjectSignalled=[1], iMaxNumberOfThreads=[1], iCurrentlyAvailableStreams=[1], iCurrentlyActiveStreams=[0]
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4352) - +++ 
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4420) - Updating counts, FailedFiles=0, FailedFolders=0
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4480) - Leaving archive file marked invalid
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4485) - Closing pipeline
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4491) - Sending PL_LAST to tail.
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4495) - [4370936] backupState(1=good)=0, closePlArgs.backupState=0
17708 5974  08/11 13:47:45 4370936 CVArchive::ClosePipeline() - Resetting allocated stream
17708 5974  08/11 13:47:45 4370936 [PIPELAYER  ] Data Pipe Is Down
17708 5974  08/11 13:47:45 4370936 CCVAPipelayer::SendPerfCountersToDSBackup() - Failed to allocate Perf-counters command buffer
17708 5974  08/11 13:47:45 4370936 CCVAPipelayer::ClosePipeline() - About to destroy Data Mover
17708 5974  08/11 13:47:45 4370936 [PIPELAYER  ] Data Pipe Is Down
17708 5974  08/11 13:47:45 4370936 CCVAPipelayer::SendCommandToDSBackup() - Failed to allocate a command buffer
17708 5974  08/11 13:47:45 4370936 CCVAPipelayer::ClosePipeline() - Failure sending datamover destroy
17708 5974  08/11 13:47:45 4370936 CPipelayer::ShutdownPipeline() - stat- SDT [00000148929A00C0] [duration - 513 seconds]
17708 5974  08/11 13:47:45 4370936 CPipelayer::ShutdownPipeline() - pipeline has already been shutdown
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4503) - Backup: Errors in closing the pipeline.
17708 5974  08/11 13:47:45 4370936 CBackupBase::Close(4505) - Back from closePipeline

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Best answer by Damian Andre 11 August 2021, 19:00

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2 replies

Userlevel 6
Badge +14

Hi @G@rim@ ,

 

Can you check the JobManager.log on the CommServe for this JobID? - This should give us an indicator of why it requested the termination of SDT.

It may also be worth checking CVD.log and cvfwd.log on this client machine at the time of the backup, for any errors or messages that could be related.

 

Best Regards,

Michael

Userlevel 7
Badge +23

A common reason for this is that the CommServe has not received communication from the client even though data transfer could be occurring between the MA and client.

 

Best to double check the network config and try a 1-way network topology to see if it helps, or you could increase the liveliness check timeout to see if that helps temporarily (an option in control panel / job manager I believe)

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