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View option in Job History from Admin console

  • 12 July 2021
  • 9 replies
  • 186 views

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Hi Team,

 

In one of my customer’s Admin console I’m not able to see View option in Job History from Admin Console.

Please let me know what things I need to enable to see the option like mentioned in below screenshot.

 

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Best answer by Harsha 28 August 2021, 09:56

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9 replies

Userlevel 2
Badge +3

Hello Harsha,

Are you able to see it for your other customer? Are you using the same account to access the Command Center?

Thank you,
Sandip

Badge +2

@Sandip Domadia Yes Sandip, for other customer accounts I can see that option and using same cred’s for command center login.

Userlevel 2
Badge +3

Do you have another account you can test with? I would recommend opening a support case.

Thank you,
Sandip

Userlevel 7
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@Harsha , please share the incident number so I can track it.

Userlevel 7
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@Harsha , following up on this one.  did the customer open a support case?  If so, do you have the case number?

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@Mike Struening Sorry for late reply; currently we are checking with Dev team on this issue.

Userlevel 7
Badge +23

Hey @Harsha , gentle follow up to see if you have a solution to share.

Thanks!

Badge +2

@Mike Struening  This issue been resolved. We did find that User has been enabled the Custom view over his account; so we after deleting the custom view and after reopening the command center we could see the “View” option after job history.

 

Thankyou.

Userlevel 7
Badge +23

Thanks, @Harsha !

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